Can't Find Policy Information - Jackson National

Need your help.
My father passed May 26 at 81 years old. He lived in Indiana most of his life. I recently noticed a $20/month recurring withdraw from his checking account. It says... 'Jackson National Ins Pymt". Based on bank statements I have researched, he has been paying for at least 4 years, but probably many more.
I contacted Jackson National 2 weeks ago to find his policy information. As of now, they can't find any policy information. I understand years ago it was The Midland and Reassure America.
I sent a request 2 weeks ago thru the NAIC Life Insurance Policy Locator. - No re
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