Local volunteers recommending an insurance company?

So there is a program here in the state of ks referred to as "schick" thay claim to be volunteers (not licensed agents) here at the local extension office and help seniors with their medicare open enrollment. They claim not to be bias yet they only recommend blue cross blue shield, which is not the cheapest here. It's actually more expensive and the plans are standardized where all plans are identical in benefits. The only difference is price. Since they are not licensed, how can they possibly discuss insurance products and make recommendations? It's very frustrating because i have clients con
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