LI Company Not Paying Out Death Benefits in Full

My father just passed away and my mother had life insurance through her company on him.

The company she works for changed names and seemingly moved over to a new LI company. At first when she talked to them she was told that she would get the full benefits and she would just have to wait on processing. When she called again and talked to someone else she was first told that they had no record of her and that she would have to get the company to fax over info, etc.

Now they are saying she will only get about 1/2 the benefits due to the age of my father. (and, of course, they still have to adj
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