Got a Situation

Had a client who was a friend with a 15 year level term that I sold him in 2002. His initial rate guarantee expired 3/15. I contacted the company and was told the policy would cancel on 5/16 unless he paid a quarterly premium $12,000+. Well he died on 5/6. I call the company again. Was told the policy has a 62 day grace period. First 31 days coverage, but the next 31 days a premium can be paid and the policy can be reinstated without question. Was advised to call the beneficiary and tell him to submit payment and file a claim. I did and when he called the company told him they would no

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