Question of Ethics/Education

Just wondering how you long time agents handle it when someone with a much older low value car, say a 1995 Grand AM insists on keeping a $500 deductible? I am getting a lot of orphans or people who want a review and they have cars with a low book value and insist on a deductible. One example is a guy that called me last week, he has a 1997 car and the retail blue book in excellent was $750 and this was not a guy with a perfect record, he had several tickets so it was $500 a month. He was very resistant to even discussing anything, I told him if he totaled his car he might only get a few hundre
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