New York Life Compensation

Hello,

I have a question regarding NY Life and how they service their policies. I have a 20 year old VUL policy that I've recently started adding extra cash to since I neglected this policy for years. I've called the NYLIAC service center for certain requests (in force illustrations & policy specific questions) and have been referred back to the selling agent.

I feel like I am a burden to the agent after all these years. Does an agent still get compensated after all these years for old VUL policies they've sold? Believe it or not, as a consumer I feel they should be as I do not wa
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