CONFUSED - Discovered Lost Trust and Policy

First time here. Very confused by a situation that just arose and cannot get a meeting with agent for a month. Looking for any clarification, advice, best guesses, etc..

My father passed away unexpectedly 7 years ago. At the time had a policy that went to my mother. We search to see if there was any other policy at the time but found nothing. Yesterday an agent from VA where we used to live called my mother requesting the death certificate to update the Trust they had set up. News to us although now there is some vague memory of this.

Apparently there is over 80k in an account that has b
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