Wellcare Pdp Low Performing Plan Sep

I remember that at one time clients could drop out of wellcare PDP. Does anyone know if this is still the case? They have a 2.5 star rating in Medicare.gov or maybe since the member gets a one time SEP whenever because wellcare was a low performing plan at ONE time, regardless of whether they got their act straight. For state of MO. Medicare.gov and wellcare customer service were a waste of an hour of my time.
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