I remember during AHIP training that CMS had determined that agents were authorized representatives of the plan thus they did not need the member with them to speak to member services of a plan. I have a vendor that is telling me that it is a HIPAA violation to speak to me without the member on the line.
Dose anyone have a publication or a rescore that I can go to in order to prove my point.
It is always fun to shut down these front line so called customer service reps!!
Source of insurance-forums.net
Dose anyone have a publication or a rescore that I can go to in order to prove my point.
It is always fun to shut down these front line so called customer service reps!!
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