Rejected Cash Out Due to Unpaid Auto Loan

guys any thought with this:

my car had a hale damage and i wanted to cash-out the money that is stated on the quotation and have my car fixed to the place where I am about to move. but according to the insurance company, they can not grant my request because it is not paid off from the bank. but according to the other adviser coming from the same insurance company which i talk to they will give me a cash out but only 70% from the total cost assessed. and then to the girl whom is our adviser, i CANNOT cash out due to the reason that the car is under the banks name.

1. They said that they
Source of insurance-forums.net

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