How Long Do You Give a Vendor to Deliver Leads Before You File a Dispute?

On 11/1/2016 I paid a vendor for a lead order and have not received any of them as of yet. They promised me they would be delivered by the following Tuesday. The last e-mail I received from them said they would refund my payment on Monday. Well it didn't happen so I filed a dispute with Chase. I feel bad, but they had over a month.
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