One Exchange Able to Get G Medigap Guaranteed Issue?

TVA retiree, losing retiree plan that pays like a med sup+ part d at the end of December..

They were told by their one exchange rep that they could get on a G plan with Cigna guaranteed issue without going through medical underwriting. I am newly appointed with Cigna, did not think they had a G available GI in TN. Am I wrong about that (I hope)?

I had already told them they were eligible for F (and the other letters), not G for GI s. Wife has Alzheimer's diagnosis.

Did one exchange broker some sort of deal with these companies to issue plans GI for this specific population of retir
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