What is Best Way to Handle an ACV Policy?

We dont do ACV policies. In fact when we get a referral and the house does not fit with any of our carriers and we have to resort to Citizens we try to send them back to the original referral source (ie State Farm). I think one of the most frustrating things about ACV is that its similar to flood in the fact that you talk to one person you get one answer, you talk to another person you get a completely different answer. Seems like nobody really knows what they are talking about.

I guess my question is two part:

1) what is the best explanation/definition of ACV on a homeowners policy

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