Dr.'s Office Wants to Charge a Fee for Releasing Medical Records to Underwriting

I'm filling out a medsupp app with CSI and apparently they doctor's office wants to charge $35 to put the time in to get the applicant's medical records to CSI's underwriting department. They're not requesting the applicant's entire medical records, just the relevant ones to her app.

Have you guys ever come across this? Any advice to work around it? Can't the underwriting department get her necessary from the MIB instead?
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