They're trying to reduce costs by skimping on marketing materials. The enrollment kits now are terrible- not even abbreviated formularies are available for potential clients to peruse through. Summary of Benefits has been reduced to just a few pages, lacking a lot of the details of the benefits/ member's responsibility. And Humana is stubborn about this new approach they have taken. It's like Nancy Pelosi is running the Humana Marketing team: "you have to join it to find out what's in it".
Also, Humana steadfastly refuses to send me a provider directory, whether for my own use or to distribut
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Also, Humana steadfastly refuses to send me a provider directory, whether for my own use or to distribut
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