Of the national MAPD plans, Humana Aetna, UHC, Anthem, which of the plans are the most difficult to work with in terms of clients needing referrals prior authorizitions, issues with getting claims paid, providers etc. Feedback would apply to both the DE SNPs and low-zero-premium HMO plans and PPO's. I am planning on selling more of these, and quality operations and member's customer service is important to me.
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