How Do You Deal With....

I have an uncanny ability to run into some of the most unstable people in society. People that think it's appropriate to call at 10:30 PM on a Saturday night and other completely outlandish situations.

Another....
I had a lady that wanted to back out of a policy even though she had a UL that would lapse soon. Decided to go above and beyond and try and save the case in person and when she wouldn't let me get a word in I left. This afternoon her son calls starting in an aggressive tone I countered and said "I'm sick and with my family today and this isn't the time to discuss this with
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