Service Questions with Health Sherpa

I am told to send any questions to FMO email address at health Sherpa.
To date I have sent 2 questions a week ago and have yet received a response.
They used to respond fairly quickly but I dont understand why the lack of response.
I have been using them for two years now and do write a lot of business.
This is very unprofessional and maybe they dont care about us anymore
Anyone else experiencing no responses from Sherpa?
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