Thrown Out of a DSNPs Home

I'm a relatively new independent agent (was captive at a call center for a while) and haven't had much success with the T65 MA market. I decided to try the DSNP market, did a mailer and have received a good response so far.

Earlier this week I went to a beneficiary's apartment in a low-income neighborhood. On the phone a couple of days earlier I sensed that she was a little "off," but I went on the appointment. Right away she began telling me that she had mental problems, ADHD, etc. She wanted the plan that her neighbor has as it's a very strong plan, etc. I told her I needed to confirm what
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