Just spent 45 minutes on the phone with the marketplace only to be basically either lied to or someone BS-ing because they don't know what the $*$& they are *$&#*$ talking about.
Calling on behalf of the client, who got a letter asking for income verification. I am not sure if the marketplace got what we sent in or if it was the form letter dated from a month ago that apparently goes out to everyone to scare them even if they turned in the docs 2 months ago.
The marketplace rep that finally answers states that they can't view the letters and don't know what they say. After going around and
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Calling on behalf of the client, who got a letter asking for income verification. I am not sure if the marketplace got what we sent in or if it was the form letter dated from a month ago that apparently goes out to everyone to scare them even if they turned in the docs 2 months ago.
The marketplace rep that finally answers states that they can't view the letters and don't know what they say. After going around and
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