A new HubSpot blog piece says voice tone on the phone accounts for 86% of a listener’s experience while words comprise just 14% - so it’s easy for a prospect to “check out: after the first sentence if the caller’s voice tone is off.
From the piece:
3 Common Voice Tone Mistakes
1) The rep’s tone is robotic
2) The rep sounds bored and distracted
3) The rep allows negative emotions to affect their voice
3 Ways to Improve Your Voice Tone
1) Keep the conversation upbeat
2) Emphasize specific benefits with your voice tone
3) Be serious when it’s time to be serious
The
Source of insurance-forums.net
From the piece:
3 Common Voice Tone Mistakes
1) The rep’s tone is robotic
2) The rep sounds bored and distracted
3) The rep allows negative emotions to affect their voice
3 Ways to Improve Your Voice Tone
1) Keep the conversation upbeat
2) Emphasize specific benefits with your voice tone
3) Be serious when it’s time to be serious
The
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