When to "Quote 'em High"

As P&C agents we work too hard, put up with too much abuse and disrespect from less than desirable clients to sell ourselves short.

You really can't tell someone to get lost if they come in with their 1970 Gremlin, no job, disheveled. How about the tweeker who can't sit still, or the average looking person with alcohol on their breath. How about the guy who seems normal until he sits down and his condescending arrogance leaks out like a bad radiator hose.

I've had these same bad risks, or high maintainece customers, stand in the middle of the office shouting .. "Why are you referring me
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