Rolled Up Debit Balances

I have read a couple of the threads on debit balances but was wondering from the agents with down lines that handle it more if they have a certain process or would you be willing to share any letters you send out especially on the debit balances that have rolled up.

I recently had an agent roll some debt up to me and is no longer with the company and I want to make sure I handle the process in a professional manner..


Anything that some of the bigger agents with down lines can share would be appreciated?
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