Starting New Department Within an Established Agency

Hi everybody!

I was hoping against hope that I may be able to get some advice from you folks.


I have six years as a captive agent for two separate agencies, successfully serving Life and Health product needs. The are both call center models, please don't stop reading:embarrassed:. I know overall, and even on this forum, call centers are not well regarded, but my experience has been very positive, helpful for my clients, and successful for my employers and I.


I do well enough in fact, that the place I work for now, has asked that I help set up a nationwide call center. We
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