I had a client during open enrollment who I met with twice, well documented, that went from a HMO plan that received a portion of the Part B premium back to a Humana PPO plan which of course does not. His Dr. Was no longer on his old plan is the reason for the switch. Now he is unhappy and wants to go back to his old plan and states I did not explain that the new plan did not receive part of the Part B premium back after going over the summary of benefits twice. What can I do?? The new plan has a 1/1/16 effective date and I cannot afford a complaint, never had one before.
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