Aetna is saying that people can call them direct & they are also telling Brokers to tell the member to execute a plan change if they want a different plan. I guess this means the AOR would be stripped off if the member contacts them?
I don't know why I'm even asking, but they've sent yet another flyer to brokers indicating that they want to make our plan changes "easy" and leave us time to focus on selling by enabling these simple "plan changes".
anyone else have any experience with this? I haven't had anyone do a plan change without me doing a new app to retain the business, so . . .
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I don't know why I'm even asking, but they've sent yet another flyer to brokers indicating that they want to make our plan changes "easy" and leave us time to focus on selling by enabling these simple "plan changes".
anyone else have any experience with this? I haven't had anyone do a plan change without me doing a new app to retain the business, so . . .
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