Aetna Avitar PHI ?!?

Called phi, American answered, got my name etc, said hold on a second...several moments went by, I asked are you still there, yes hold on....OK now we're ready click click (welcome to india) a different voice comes on the line to do the phi.

We were disconnected twice, and the guy was very short if not rude with the client, several times client couldn't understand what he was saying. ..

I'm not sure if this is a pilot program or if anyone else has had this experience yet...imo, not appropriate for our target market.
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