UHC AARP Med Supp Charge Backs

Anyone else getting mysterious charge backs on AARP Med Supp policies? I have got a total of 12 in the last two months totaling about 1,100. They are all 10-1-14 and now 11-1-14 effective dates, so they are charging back on the 1 year anniversary. I have talked to all the clients and they are all still active policy holders who have not made any changes. I have an outstanding service request with their fabulous (read terrible) customer service department since 10-21.... They cannot tell me why these policies have been charged back..... I hate them so much, why must I live in FL?
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