One Exchange Question

I know with GE retiree's the letter they get states they only need to purchase 1 PDP or Supp to get reimbursement.


However I just signed someone for supplement that has called me back and says his letter does not uses the And/or language and he is being told he need to cancel his supp with me and get through one exchange.

He is retired from Eli Lilly, He said he will fax me some literature he received from them and would like to keep supp with me as it is cheaper but I need to show him he will still get reimbursement.

Any one with experience with this outside of GE?
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