Don't the customer service reps have to be trained on the products to? I had a customer who takes Humira. I told her once she reaches her out of pocket max it will be 100% right now it's a specialty drug. The rep told her even after out of pocket max she still has to pay co-insurance. They put me on a three way call after arguing the client finally believed me over the CS rep.
Don't they have to be certified?
Content of insurance-forums.net
Don't they have to be certified?
Comments
Post a Comment