Deductible Confusion with 2015 Humana Bronze/Silver ChoiceCare PPO + Children's Dental

Hi all,

My wife and I purchase the 2015 Humana Bronze/Silver ChoiceCare PPO + Children's Dental effective Jan 1, 2015 as we are self employed in our 30's and healthy. The plan lists an individual deductible of $6300 and a family deductible of $12600.

I injured my leg this year and had to have surgery. Prior to surgery we confirmed with Humana over the phone at least two different times that the individual deductible of $6300 would be applied for the procedure.

When we started getting claims the Humana website began tallying towards the family deductible at which time we called Humana
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