Issue with Humana anyone Else?

This is a Atlanta thing but maybe other cities are the same. I am new and just feel like this may be a new thing. Is this something I should be concerned with or just a thing that happens in the business?

Humana MAPD plan in 2015 - H4141-001. It still is $0 but they raised the MOOP, the PCP and the drug deductible.

Humana MAPD H1H1-015 was created this year. Same plan except the MOOP is cheaper, the PDP is cheaper and the drug ded is cheaper.

One of my clients read the letter to me. It reads like Humana wants the clients to call Humana direct so they can not pay the agent. M
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