Aetna MA & PDP Supplies?

I went to download forms this morning and could not. When I called I was told I could order supplies but I cannot download?

Could this be true? I have always bee able to download in the past but If I have to order number 1 I am going to lose some of the deal I have set just a big delay. and 2 what am I supposed to do order supplies for every product in 14 states that is just dumb. Why the change or is this just misinfo?
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