What to Expect in the Claims Process

So, my mom died yesterday. It was after a long battle with many health issues. It was a good thing.

Last year, I set her up with a Gerber policy. Of course, she didn't make it the 2 years. I am only expecting premiums paid in.

What I'm curious about is that they asked me to send in a copy of her obituary along with her original death certificate. I was expecting to provide the death certificate, but not an obituary. Is this normal? Maybe I don't want to do an obituary?
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