What Are They Doing Differnetly

We all obviously got into this business to make money. That's probably not the sole reason for most of us but it is definitely part of it.

I started my scratch agency two years ago as of last month and I've had great success and made more money in my first year then I did any of my years as a captive producer.

My question is, the agency owners out there that have the highest income among all of us, what did they do differently? Did they focus on a certain niche, hire the right people, develop a system that their agency just runs like clock work?

I'm curious to know what others think the bes
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