TN and Applying for Medicaid

Ok, so I've got a couple of clients who most likely qualify for full Medicaid, or at least QMB. I'm in TN.

From all my research, it seems the only way to apply for Medicaid is to call the Marketplace, put in an application and have them send it onward to those who determine MSP's.

Am I wrong in this? I did this for a lady a couple of months ago, and the rep on the marketplace was confused. She kept saying "this person doesn't qualify for subsidies or insurance because of her age, it'll just get sent to tn for medicaid". I explained to her that that's what I've been told to do.
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