Signed a client up during a SEP with an On Exchange health plan. There was a typo on one of the dependents date of birth.
Before I could get it fixed...Client called the Marketplace to get it corrected and the Rep said they had to run the entire application thru again. While they are at it, they switched the client to another plan and carrier. THEFT.
Each year they make us go through all this CE about rules, ethics, doing the right thing. I guess the independent agents are the only people that actually follow it.
There should be a way to report stuff like this. It's crazy.
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Source of insurance-forums.net
Before I could get it fixed...Client called the Marketplace to get it corrected and the Rep said they had to run the entire application thru again. While they are at it, they switched the client to another plan and carrier. THEFT.
Each year they make us go through all this CE about rules, ethics, doing the right thing. I guess the independent agents are the only people that actually follow it.
There should be a way to report stuff like this. It's crazy.
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