Annuity Replacement Decline - a Way Around It?

I recently placed an annuity application with a large carrier, with benefits FAR outweighing that of the client's current annuity. However, a hyper-sensitive underwriter/review team decided to decline the application, due to there being"no value to the customer" with the replacement, most notably, overcoming the surrender charge. The benefit is VERY clear, in terms of the client's objectives (don't want to get too specific, but even my FMO is befuddled.)

The client is furious, and STILL wants the annuity. In fact, she has another direct rollover (old pension fund with no surrender charge
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