Once again after sitting on hold for 30 minutes and then getting half way through resolving a client MAPD issue, she puts me on a "brief" hold and the then the line mysteriously drops! This never happens when I call other carriers. I can't tell you how many times this has happened.
This morning I call back and select option 4 to speak with agent support for existing Medicare Advantage members and the option 4 now says, "You've selected an invalid entry" or something and then it hangs up.
So, I call back and select a different option to see if someone can just transfer me. Customer service
Source of insurance-forums.net
This morning I call back and select option 4 to speak with agent support for existing Medicare Advantage members and the option 4 now says, "You've selected an invalid entry" or something and then it hangs up.
So, I call back and select a different option to see if someone can just transfer me. Customer service
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