Transamerica Quality Focus

I currently work in the Transamerica home office. I work with the widest variety of independent agents under i group, life professionals and Boston Mutual. I am interested to know your take on the call center that you work with and how your relationship is with our company. I am wanting the good the bad and the ugly. You can keep your name out so I don't know who is who when you call in. This is purely so we can try and improve we are a massive company and every bit helps.
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