Other Household Members

When you are doing your frontline underwriting how often are you asking about other household members?

If they have their own insurance are you listing them anyway and letting the carrier know who they are insured with?

I know this is the right way and it's what I've always done but I keep getting push back from customers and keep losing policies when I ask for their roommates information. Lost one this week because she didn't want to give me her parents information because they had their own insurance but lived with her.

What are your common practices here?
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