How to Get a Carrier to Refund a Med Supp Premium to an MAPD Member

So a guy calls me regarding his mother's increasing Medicare supplement premium. She's a retired teacher and years ago took a Medicare supplement out with United Teacher Association. After asking him a few questions found out that a couple of years ago she got enrolled--has no idea how--in a Teachers Retirement System Medicare Advantage plan (this is in Texas). So I explain to him that she can't have--and doesn't want--a med supp and MA plan and should contact the med supp company about a refund of premiums back to the date of the switch.

UTA confirms they have paid no claims since the MA
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