Client Has Two Med Supps

Ran into a client that has two Med Supps. I did not write either one. Her family is seeking advice. She is in her 80s and in a nursing home. Thought the original one was canceled 3 years ago. About 6K worth of excess premiums. Has anyone ran into this situation? Will she be able to get a refund from the Med Supp Company that should of been canceled? The new company has been playing claims the last couple of years. Going to call both companies with the clients and family to help out but wanted a head ups of what I am getting into.
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