Shifting the Burden to the Client

I have a client whose wife was dropped from pregnancy Medicaid so wanted to add her to his plan. Of course this meant a new application and a new policy with the same carrier (UHC).

He delayed until just before June 15th but we finally got it done except he didn't want to pay the premium yet.

I send him an email on June 19th and tell him that his current plan needs to be cancelled but I won't do it until he pays for the new plan and that the current plan wouldn't be cancelled as of July 1st unless he did that promptly.

He emails me today at 5PM to submit payment and cancel the policy
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