Is this a Common CIP (care Improvement) Practice?

I lost a longtime customer and her sister to CIP on April 1. I managed to get the healthy one back on Amerigroup for May 1, but told her that her bed bound sister might benefit from CIP since they supposedly have visiting Doctors. A few weeks ago, she called to tell Me that she was going back to CIP for June 1. A few days ago, she called to tell me that she wants me to put her and her sister back on Amerigroup for July 1. She told me that A different doctor visited every week and that she didn't like that. Is this a normal CIP practice?

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