I don't know about anyone else but most of the complaints and requests for help from my clients seem to happen either in the evening or over the weekend when there is nothing I can do to help.
I get an email yesterday from a client at 6PM because UHC has screwed up her payments (not applied her May payment in spite of 3 calls from me to fix it) because she went to fill a prescription and the UHC wouldn't honor the coverage.
Her email said, 'fix this immediately' as if I could call the CEO of UHC and magically get this corrected. I've really done everything I can (3 calls in 3 weeks with pro
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I get an email yesterday from a client at 6PM because UHC has screwed up her payments (not applied her May payment in spite of 3 calls from me to fix it) because she went to fill a prescription and the UHC wouldn't honor the coverage.
Her email said, 'fix this immediately' as if I could call the CEO of UHC and magically get this corrected. I've really done everything I can (3 calls in 3 weeks with pro
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