One of my clients insured with BCBSTX had a baby recently, tried to add baby to policy. BCBSTX said call in and they can do it over the phone without an app, then person on phone says nope, we need an app....sends my client an app with their own agent information pre-filled instead of mine. Spoke with BCBSTX today and was told it's standard practice for them to insert their own licensed agents as the AOR when a CIC is requested over the phone. Absolutely ridiculous...why am I not surprised?
Supervisor just told me it's ok because I can send in an AOR letter....thanks, that makes me feel mu
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Supervisor just told me it's ok because I can send in an AOR letter....thanks, that makes me feel mu
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