Uncomfortable Issue- Need an Answer

My client, a 65+ woman, went to the gynecologist for a routine annual with all of the regular testing. She has Medicare and Plan F.

I got a fax from her with 2 bills totaling more than $400. Luckily, she included the Medicare EOB. Medicare's denial code was: "routine examinations and related services are not covered." Which is BS. This is considered preventative care.

According to medicare.gov, all of the tests she had are covered services. (These tests included STD screening.)

Thoughts on which direction to go? The CPT codes do not show me that it would be denied, according to th
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