How to Get Loss Runs when Prospect Doesn't Have Previous Policy #?

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I have a prospect that is shopping for a BOP policy, he had a liability claim (slip and fall) of about $2k in 2012 when he was insured by Travelers. He is currently with a different carrier and can't find the previous Travelers policy #. Will Travelers (or other carriers in similar situation) provide loss runs if we send in a request without policy #?

TIA.
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