Go-to Technology for Your Business/practice

It might be a broad topic, but I wanted to ask what go-to technology you are using today in your practice/business? While we are not a "paperless" office, I find we are scanning, storing, filing, etc., more electronically.

I see more companies (life) moving to end-to-end, straight through processing, online, and "app on a lap" type technology. Touch-screen, on-screen application process? Anyone doing that?

I am using dictation services -- phone in, immediate turnaround dictation services. I hand my recorder to my assistant everyday for notes, memos, etc. But I also find myself phoning in
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